What is your turn around time?

Once your order has been received and paid we will start making your product. Due to our products being individually customised please allow 3 to 5 days for your items to be ready to be sent out. Once your item is ready you will receive notice along with tracking details for postage.

During sales and busy periods such as Christmas there may be a little bit more of a delay however again we will make sure communication is clear and you are updated at all times.

 

How much is postage?

We offer a flat rate of $10.00 for shipping Australia wide for standard Australia

 

Do you offer express shipping?

Yes we do! Please let us know your order is a 'rush' order and we will be able to send via express post. 

 

Where do you ship to? What shipping carrier do you use?

We ship Australia wide. We use Australia Post, both standard and express.

 

My order has been shipped but I haven't received it?

This can be completely frustrating when this happens, we understand that however once the items has be sent it is unfortunately out of our control on when it gets delivered. Good news is that you will receive a tracking number once your item has been posted. 

If your item still does not arrive then you will need to lodge a dispute claim through Australia Post providing them with your tracking details. Once you have done this please email us at littletreasuresandkeepsakes@gmail.com with the dispute number you receive from them and we will endeavor to follow them up also. 

To help prevent any issues with deliveries, it is essential that you enter your details correctly when placing the order.

 

My item has arrived but its damaged, what do I do?

Little treasures & Keepsakes ensures they send your items packed tightly and securely, however we understand that items can be damaged while in transit. If there is any damage to your items then please take a picture of your items, the damage and the package it came in and send them along with your name, order number, address and contact number to littletreasuresandkeepsakes@gmail.com within 5 days of receiving the item so that we can assess the damage and get back to you on a solution.

 

Can I collect my order from you?

You sure can. We are located in Glendenning, Sydney. Just send an email to littletreasuresandkeepsakes@gmail.com to arrange.

 

Do you accept cancellations, refunds and returns?

Unfortunately due to the nature of our business being personalised items we do not accept refunds or returns. If the item is damaged then yes we can process these however that decision is based on each individual case. Please see damaged items process within our F&Q's.

We can accept cancellations within 24 hours of your order and payment, anything after 24hours can not be cancelled and refunded.